Refund policy
We gladly accept returns, exchanges and cancellations under the following circumstances:
Contact us within: 7 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products such as dog food and chews
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customs and import taxes
Buyers are responsible for any custom and import taxes that may apply. We are not responsible for delays due to customs.